Kynora — Support

1. Contact Support

If you have questions, encounter a problem, or want to share feedback, you can contact us via email:

Email: arongame.studio@gmail.com

When contacting support, please include:

• The name of the app: Kynora
• Your device model (e.g., iPhone 15, iPad, etc.)
• Your iOS version
• A short description of the issue and, if possible, screenshots

2. General FAQ

2.1 What is Kynora?

Kynora is a dog training and education app. It helps dog owners learn training methods, follow structured exercises, build better habits, and support daily progress with their dog.

2.2 Does Kynora replace a professional trainer or veterinarian?

No. Kynora provides educational content and general training guidance. It is not a substitute for professional dog training, veterinary care, or behavior advice for serious aggression, anxiety, injury, illness, or safety concerns.

2.3 Which devices are supported?

Kynora is available on iOS devices that support the version of iOS listed on our App Store page. Performance may vary depending on device capabilities.

3. Subscriptions & Billing

3.1 How does the subscription work?

Kynora offers auto-renewable subscription plans that unlock premium training features and content. The subscription options, prices, and durations are displayed on the subscription screen in the App and on the App Store page.

3.2 How is payment handled?

• Payment is charged to your Apple ID account at confirmation of purchase.
• Your subscription automatically renews unless you turn off auto-renew at least 24 hours before the end of the current period.
• Your Apple ID account will be charged for renewal within 24 hours before the end of the current period.

3.3 How do I manage or cancel my subscription?

You can manage or cancel your subscription in your Apple ID account settings:

• Open the Settings app on your device.
• Tap your name > Subscriptions.
• Find Kynora and choose to change or cancel your subscription.

3.4 Free trials and refunds

If a free trial is offered, it will automatically convert into a paid subscription at the end of the trial period unless you cancel at least 24 hours before the end of the trial. Refunds are managed by Apple according to their policies. We cannot directly issue refunds for purchases made via the App Store.

4. Technical Issues

4.1 The app is not working or crashes

If the app is not working correctly, please try the following steps:

• Close and reopen the app.
• Restart your device.
• Make sure you are using the latest version of Kynora from the App Store.
• Check your internet connection (Wi-Fi or mobile data).

If the issue continues, contact us at arongame.studio@gmail.com with details and screenshots.

4.2 My subscription is not recognized

If you have paid for a subscription but the app still shows the free version:

• Open Kynora and go to the subscription screen.
• Tap the Restore Purchases button (if available).
• Ensure you are logged into the same Apple ID that you used for the purchase.

If the issue is not resolved, please contact support with your Apple ID region and approximate purchase date (do not send screenshots with full payment details).

5. Important Links

• Kynora — Privacy Policy
• Kynora — Terms of Use (EULA)

If you cannot open these pages in the App, you can visit them from any browser using the links above.